Frequently Asked Questions

First Imperial Cargo, Inc. is a wholly Filipino corporation established in April 1986 by Mr. Luis V. Vega. We are a leading logistics provider in the Philippines with over 35 years of experience in freight forwarding, customs brokerage, and comprehensive logistics solutions.

We have grown from a single office into an internationally recognized company with strategic partnerships worldwide, serving clients across the U.S., Canada, Europe, Middle East, and Asia Pacific regions.

First Imperial Cargo, Inc. has strategically located offices across the Philippines:

• Manila: Our head office and primary operations center
• Lapu-Lapu City, Cebu: Established in 1992, serving Central Visayas
• Cavite EPZA, Rosario: Our first branch office established in 1989
• Davao: Southern Philippines operations center

First Imperial Cargo, Inc. holds several important certifications and qualifications:

• IATA (International Air Transport Association) qualified agent since 1989
• Licensed customs brokerage services
• Authorized freight forwarding operations
• Bonded warehousing facilities
• Marine insurance provider certification

First Imperial Cargo, Inc. provides comprehensive logistics solutions including:

• Export & Import Air Freight Forwarding
• Export & Import Ocean Freight Forwarding
• Break Bulk/Project Cargo Handling
• Customs Brokerage
• Door-to-Door Service
• Packing & Crating
• Marine Insurance
• Warehousing
• Domestic Freight Forwarding
• Global Courier Express Service
• Import License Services

Yes, we specialize in break bulk and project cargo handling. Our services include:

• Heavy lift and oversized cargo transport
• Project cargo planning and coordination
• Specialized equipment and rigging
• Route surveys and feasibility studies
• Multi-modal transportation solutions

Our experienced team can handle complex logistics requirements for industrial equipment, machinery, and construction materials.

Yes, we offer comprehensive warehousing solutions including:

• Bonded and non-bonded warehousing facilities
• Climate-controlled storage for sensitive goods
• Advanced inventory management systems
• Pick and pack services
• Distribution and fulfillment services

Our warehouses are strategically located to optimize your supply chain operations.

Shipping times vary depending on the mode of transport and destination:

• Air Freight: 2-7 days depending on destination and service type
• Ocean Freight: 7-45 days depending on route and vessel schedules
• Express Services: 1-3 days for urgent shipments

We provide detailed transit time estimates based on your specific shipping requirements and destination.

Yes, we provide real-time tracking and monitoring for all shipments. You'll receive:

• Tracking numbers for all shipments
• Regular status updates via email or SMS
• Online tracking portal access
• Milestone notifications (departure, arrival, customs clearance)
• Proof of delivery documentation

Required documentation typically includes:

• Commercial Invoice
• Packing List
• Bill of Lading or Air Waybill
• Certificate of Origin (if required)
• Export/Import Permits or Licenses
• Insurance Certificate
• Other destination-specific requirements

Our customs brokerage team will guide you through all documentation requirements to ensure smooth clearance.

Yes, we provide full customs brokerage services including:

• Import and export documentation preparation
• Tariff classification and valuation
• Duty and tax calculation
• Regulatory compliance consulting
• Pre-clearance and expedited processing
• Customs examination coordination

Our licensed customs brokers ensure compliance with all international trade regulations.

Shipping costs are calculated based on several factors:

• Weight and Dimensions: Actual weight vs. volumetric weight
• Origin and Destination: Distance and route complexity
• Mode of Transport: Air, sea, or multimodal
• Service Level: Standard, express, or specialized handling
• Additional Services: Insurance, packaging, customs clearance
• Fuel Surcharges: Current market rates

Contact us for a detailed quote tailored to your specific requirements.

We accept various payment methods for your convenience:

• Bank transfers (local and international)
• Checks
• Cash payments at our offices
• Letter of Credit (for large shipments)
• Credit terms for established corporate clients

Payment terms can be discussed based on your business requirements and relationship with First Imperial Cargo, Inc..

Yes, we provide comprehensive marine insurance coverage including:

• All-risk cargo insurance coverage
• Institute Cargo Clauses (A, B, C) options
• War and strike coverage when needed
• Claims handling and settlement assistance
• Risk assessment and consultation

Insurance coverage can be tailored to your specific cargo value and risk requirements.

No, we believe in transparent pricing. All our quotes include:

• Detailed breakdown of all charges
• Clear explanation of additional services
• Current fuel surcharges and applicable fees
• Customs duties and taxes (when applicable)

Any additional charges that may arise during shipping (such as storage fees for delays) will be communicated and approved before application.